BUY THE SECOND ONE 50% OFF WITH CODE:50OFF

Frequent Questions


 

When Will My Order Arrive?

We source our inventory from several suppliers within the United States, Europe and Asia. In order to keep our inventory fresh and up to date with the latest styles we have centralized fulfilment center in Asia that all of our products ship from. It takes 1) 24 to 48 hours to process, and 2) 7 - 14 business days for delivery. We will track the logistics for your order, and keep you posted in email. Due to COVID-19, logistics has been slowed down globally, and your order can be delayed for another 5 - 10 business days. The post-sale service is 24-hours available (sales@ashiningday.com). If our item hasn’t arrived more than 20 business days, please contact us for a reshipment.

How Do I Check The Status of My Order?

Once your order has been shipped you will receive a tracking number that you can use to get the latest updates on your shipment. We ship orders 24 to 72 hours after your purchase is completed. We will automatically notify you via email of any important tracking information. Just click on "Track my order" on top menu to find update of your order. Please keep in mind that logistics information sometimes could be delayed and will take a while to show and update.

How To Change Your Order, e.g, Address, Size, Color?

Do not worry. Our post-sale service is 24-hours available, please reach out to us (sales@ashiningday.com) immediately to change your order information. We would be more than happier to change it for you.

In order to get your beautiful new orders out to you as soon as possible, we strive to ship as soon as you place the order. We can not accept cancellations more than 48 hours after your purchase or after the order has been shipped out. Please email us at sales@ashiningday.com immediately, and we are more than happy to accept a return once you received your products. Please keep in mind:

  1. The final sale items aren’t eligible for cancellation or refunds;
  2. The original shipping fees aren't refundable;
  3. The return shipping is within the responsibility of the customer.

    What Is Our Refund Policy?

    All items bought from our websites may be returned and/or refunded by the buyer, subjected to the discretion and approval of the management, given the following conditions: 

    1. Request(s) for returns are accepted within 14 working days after delivery. All items must be returned in their delivered state, along with all of its parts and tags;
    2. Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management;
    3. Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s) and/or after 24 hours of the initial purchase;
    4. The return fee will solely be rendered by the buyer;
    5. The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm;
    6. The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund;
    7. Any change of addresses are subjected to the management's approval and orders that are shipped/completed are strictly non-editable;
    8. Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item;
    9. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.

      Why Do You Have Some Items For Free?

      We have a strong belief that style should be affordable. We often run temporary promotional free item campaigns where you will just pay for shipping and we then can do a mass fulfillment process to make this possible, similar to a Kickstarter campaign. We get value in cross-selling and hopefully having you come back to us in the future.

      What Is Your Order Process?

      Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 - 4 business days. Email the customer service team on sales@ashiningday.com if further assistance is required at any point.

        Is This Site Safe And Secure?

        Yes! we love you and want to keep your personal information safe, the solution to this problem is to encrypt your sensitive data for transmission. Secure Sockets Layer (SSL) was created for this purpose. SSL uses complex system of key exchanges between the browser and the server you are communicating with in order to encrypt and protect your data. We do not store your credit card information, it will only be used during the purchase and then it will be purged. 

        Emails & Notification

        If you have not received any emails from us confirming your purchase, do let us know immediately via email (sales@ashiningday.com) with your full name or shipping address name and we would help sort this out as soon as we can. Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.

         

        Other Questions